Legal
Terms & Conditions
The following terms and conditions govern all transportation services provided by Rolls Right Industries Ltd. Please read carefully before using our services.
Collect on Delivery (COD)
CODs are accepted in the form of legal tender (cheque, cash, money order). The carrier will not be held responsible for NSF or "bounced" cheques.
The charge for COD service is $10.00 CDN per shipment.
Conditions of Carriage
Conditions of Carriage per the Canadian Uniform Highway Bill of Lading and Provincial regulations respecting Motor Carrier Services are hereby incorporated by reference and govern transportation services performed under this tariff, and are subject to applicable Municipal By-laws.
Dangerous Goods
All our personnel are qualified to handle Dangerous Goods shipments. Shipper must notify Rolls Right that a shipment contains dangerous goods when placing a call for pick-up.
Shipper is responsible for supplying properly completed paperwork and placards if required for dangerous goods shipments.
Extra Help
Deliveries requiring an extra person supplied by the carrier will be assessed an additional charge.
Minimum $50–$60 CDN or more per hour by division, with a 4-hour minimum.
Fragile Items
No liability shall be recognized by the carrier for damage or delay due to improper packaging or improper labeling of shipments.
No claim shall be recognized for fragile commodities such as glass, ceramics, delicate instruments, and plants unless the value is declared and the item is packaged properly.
Liability & Declared Value
If a declared value is stated on the bill of lading, the higher value must be agreed to in writing by the carrier prior to acceptance.
Light or Bulky Freight
Light or bulky commodities will be rated subject to the standard transportation of goods cube rule.
Charged at 15 pounds per cubic foot for light or bulky items.
Power Tailgate & Pallets
Proof of Delivery (POD)
Fines & Non-Compliance
Rolls Right Industries will not be liable for non-compliance or late fees negotiated between the shipper and the consignee. We understand the requirements set forth and consistently uphold our standard to provide solutions and services on time.
Rating & Charges
All charges are in Canadian Dollars. Shipments destined to towns not named on the rate-sheet will be rated to the next farthest town named on the rate-sheet.
Payment Terms
Trailer Demurrage & Unloading Time
Trailer rental charges will be applied to all shipments where the carrier's trailer is detained beyond normal loading/unloading time.
Normal unloading time is defined as 15 minutes at each end or 1 trailer-load. Excess time is charged at $60.00 CDN per hour in 15-minute increments.
Valuation Charges
Valuation charges of $0.50 CDN per $100.00 CDN will be assessed when the shipper declares a shipment value in excess of $2.00 CDN per pound.
Key Numbers
$10.00 CDN per shipment
$2.00 per lb. (unless declared)
2% of declared value
2% on accounts > 45 days
60 days after delivery
15 lbs per cubic foot
65 inches (5½ ft)
Contact Us
2441 United Boulevard
Coquitlam, BC V3K 6A8
3200 E Broadway
Vancouver, BC V5M 1Z8
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Get a Free QuoteKey Points Regarding Freight Claims
Important rules that apply to all freight claims submitted to Rolls Right Industries Ltd.
Freight Charges Must Be Paid First
All freight charges on the shipment must be paid before a claim can be processed.
No Tax on Claims
GST, PST, and HST are not applicable on freight claims settlements.
Carrier Takes Possession
Upon approval of the claim, the carrier is entitled to take possession of the claimed goods.
Visible Damage Must Be Noted
"Subject to Inspection" is not verification of damage. Visible damage must be explicitly noted at time of delivery.
Default Release Value
Unless value is stated on the Bill of Lading, goods are released at a value not exceeding $2.00 per pound.
Standard Bill of Lading Terms Apply
All claim settlements, even where value is declared, are subject to standard Bill of Lading terms and conditions.
Specified Conditions of Carriage
The following articles govern the liability, responsibilities, and rights of all parties involved in shipments handled by Rolls Right Industries Ltd., per the Canadian Uniform Highway Bill of Lading.
Carrier Liability
The carrier is liable for any loss or damage to goods accepted, except as provided in these Articles.
Multiple Carriers
Where 2 or more carriers are involved, the originating and delivering carrier are jointly and severally liable for loss or damage occurring in any carrier's custody.
Recovery Between Carriers
The originating or delivering carrier is entitled to recover from any other carrier responsible for loss or damage while goods were in that carrier's custody.
Consignor/Consignee Rights
Nothing in Articles 2 or 3 deprives a consignor or consignee of any remedy or right of action against any carrier.
Carrier Exemptions
The carrier is not liable for loss due to Acts of God, public enemies, riots, strikes, defect or inherent vice in goods, or acts of the consignor, owner, or consignee.
Transport Timeline
The carrier is not bound to transport goods by any particular vehicle or in time for any particular market unless specifically agreed upon in writing on the bill of lading.
Physical Necessity
In case of physical necessity, the carrier may forward goods by any conveyance or route, but liability remains the same as though carriage were entirely by highway.
Goods Held in Transit
If goods are stopped and held in transit at the request of a party entitled to make such request, the goods are held at the risk of that party.
Loss Computation
The amount of any loss or damage is computed on the basis of value at the place and time of shipment, including freight charges and duties paid, unless a lower value has been agreed upon.
Maximum Liability
Loss or damage must not exceed $2 per pound ($4.41 per kilogram), up to a maximum of $100,000.00. A declared value greater than $100,000 requires written approval from Rolls Right Industries Ltd.
Consignor's Risk
If goods are carried at the consignor's risk, this covers only risks incidental to transportation and does not relieve the carrier from liability for negligent acts or omissions.
Notice of Claim
Notice of loss, damage, or delay must be given in writing within 60 days after delivery, or within 9 months of the shipment date in cases of failure to deliver.
Final Claim Statement
The final statement of claim must be filed within 9 months of the shipment date, together with a copy of the paid freight bill.
Extraordinary Value Items
The carrier is not bound to carry documents, specie, or articles of extraordinary value without special agreement. Without disclosure, liability is limited to the maximum in Article 10.
Freight Payment
If the consignor fails to indicate prepaid status on the bill of lading, the carrier is entitled to transport the shipment on a freight collect basis.
Dangerous Goods Disclosure
Any person shipping explosives or dangerous goods without full prior disclosure to the carrier is liable for all resulting loss or damage. Such goods may be warehoused at the consignor's risk.
Undeliverable Goods
If goods cannot be delivered through no fault of the carrier, after giving notice and requesting disposal instructions, the carrier may store the goods at the consignor's expense.
Return of Goods
If no disposal instructions are received within 10 days of notice under Article 16, the carrier may return all undelivered shipments to the consignor at the consignor's expense.
Bill of Lading Alterations
Any alteration, addition, or erasure in the bill of lading must be signed or initialed by both the consignor and the originating carrier, otherwise it is without effect.
Correct Shipping Weights
It is the consignor's responsibility to show correct shipping weights on the bill of lading. Failure to do so makes the bill of lading subject to correction by the carrier.
Regulatory Compliance Disclaimer
Rolls Right Industries Ltd. follows all rules, acts, and regulations dictated by the Ministry of Transportation in the Province of British Columbia and the National Safety Code of Canada. Our operations are conducted in full compliance with applicable provincial and federal transportation legislation.
Questions about these terms? Contact us at info@rollsright.ca or call (604) 298-0080. These terms and conditions are subject to change. Please review periodically for updates. Last reviewed March 2026.